Money Back GuaranteeFor peace of mind over every single purchase, we provide a money-back guarantee.  If your order is not delivered within 7 days after being shipped, we'll either refund the order value or ship the order again at no additional cost as per your convenience. Buyers are requested to contact us within five days of receiving the order, in case they are not happy with the product(s).

Product Quality GuaranteeTo provide you with the best, we procure products only from original manufacturers and/or authorised dealers. All the products we sell on our website are authentic, of the highest quality and carefully selected by experts.

Delivery GuaranteeAll our orders are delivered within 2-5 days from the day they are shipped. If your order is not delivered within 7 days after being shipped, we'll either refund the order value or ship the order again at no additional cost.

Privacy GuaranteeWe adhere to a stringent privacy policy to ensure we maintain the confidentiality of user information. Whether it is your personal information or financial data, we never share it with anyone. We use the latest technology and systems to safeguard your data and prevent information exchange.

Returns and Refunds

If you wish to return an order or product(s), please send us an email at customercare@SingaporePetCare.com.sg within five days of receiving your order and we'll help you with the return procedure.

Kindly note, returns are only accepted for unopened products in their original packaging.